Journal of the Bahrain Medical Society
Year 2022, Volume 34, Issue 1, Pages 34-41
https://doi.org/10.26715/JBMS.34_2022_1_5Noof A. Abdulaal1, Mohamed F. Alalawi2, Muneera A. Al buainain3,Amina M. Almutawa4, Sara M. Al Tattan5, Eman M. Almoosa6, Mohammed A. Mandeel7
1*Family Medicine Resident, Primary Health Care, Ministry of Health Building 929, Road 1015, Sanabis 410, Kingdom of Bahrain
2Family Medicine Resident, Primary Health Care, Ministry of Health
3Family Medicine Resident, Primary Health Care, Ministry of Health
4Family Medicine Resident, Primary Health Care, Ministry of Health
5 Family Medicine Resident, Primary Health Care, Ministry of Health
6Family Medicine Resident, Primary Health Care, Ministry of Health
7Family Medicine Consultant
*Corresponding author:
Dr Noof Abdulaal, Family Medicine Resident, Primary Health Care, Ministry of Health Building 929, Road 1015, Sanabis 410, Kingdom of Bahrain; Email: noofabdulaal@gmail.com
Received date: June 16, 2021; Accepted date: September 6, 2021; Published date: March 31, 2022
Abstract
Background: Patients’ experience is divided into relational and functional, in which the former is related to the relationship in terms of the treatment, while the functional experience is related to healthcare facilities. Patients’ experience differs from patients’ satisfaction in which the former tests the interaction that patients have with the healthcare system in the ideal way, rather than patients’ expectation from the encounter. There are limited studies in the Middle East region regarding patients’ experience.
Objective: The aim of the study was to establish a cornerstone for patients’ experience in primary healthcare centers in Bahrain. Methods: The study was a cross-sectional one where a validated questionnaire consisting of 10 questions was used. A sample of 50 patients was taken from each of the ten randomly selected healthcare centers. The patients were approached after ending their consultation at the general clinics. A total of 502 patients participated and their response was analyzed and included in the final results.
Results: Patients’ experience in primary healthcare centers in Bahrain scored a mean of 42.4 out of 50, 84.8%. More than 70% of the responders answered the questions as very good and excellent. In terms of statistical significance, the timing of the consultation, nationality, and consultation fees yielded a p-value of 0.017, 0.011, and 0.005, respectively. On the other hand, results of patients’ experience scores regarding patients’ gender, doctors’ gender, age, education level, and marital status were statistically not significant.
Conclusion: Bahrain’s mean score for patients’ experience in primary health centers was 84.8%.
Keywords: Bahrain, Consultation, Middle East, Patients’ Satisfaction, Primary Health Care
Tables and Figures can be referred to in the PDF.